Intermittent Connection, Pt. Deux

So the intermittent connection problem finally got bad enough that they sent someone out to the house to check the connection. The technician gave me a wireless modem to replace the other one; I'd had a wireless router connected to it, and he said that may have had something to do with the connection problem. Otherwise, he said, he could find nothing wrong with it.

The next day, at 7am (almost on the dot), the connection went down again. It stayed down for a few minutes, just like it had been doing, then came back up. After an hour or so, it dropped again. This time, I was a little upset. They said they changed ports at the station - something they rarely do, a last ditch attempt at establishing a secure connection. Then they gave me the "problem customer" speech - about how they just have to refund some peoples' money because they can't do anything for them.

Part of this hinged on the fact that I had "a stack of tickets dating back to January." I was a little perplexed, seeing as how I had only noticed the problem over the last couple of months. I called the tech support line and learned that there was a ticket from January, a ticket from March, and about seven tickets from May to July.

Luckily, I haven't experienced a disruption in connectivity the past two days, but that's par for the course; it sometimes works for several days before it starts and stops all day long. However, I sincerely hope this fixed the problem. The problem that has been going on since May, not January...

© C Harris Lynn, 2012