Another Lousy Day

We'll get back to the regular run of things later tonight/tomorrow, I've just had yet another lousy day in a series of truly lousy days and I don't at all feel like doing anything but trying to get some sleep.

I managed to get 30 miles to the "local" Charter Communications outlet. Their excuse? Well, they don't really know, so they gave me all of them. They don't control the mail; they don't know; the mail's gotten slower (by far my favorite!); this is your bank's problem; this is your credit card company's problem; this is the mail's problem; we don't have that in our records/our records show something different/that's not what the tech put on his ticket; we don't have anything to do with whatever the tech told you, whatever the technician who made the housecall did or told you, whatever your records indicate; our records don't go back that far. Oh, it went on and on; whenever I caught her in one lie, she moved on to a new one.

At the end of all of it, I finally started repeating, "So you're not going to do anything about this?" in my best Bobby DeNiro voice and the woman started getting flustered. She refused to give me a print-out of anything they had on my records; further, she refused to even write on a Post-It that she had spoken with me! Charter Communications thinks they will be able to deny having ever spoken to me at the local office, but I have something that proves otherwise.

I have irrefutable proof that they dropped several payments: I can prove this because all of my payments have always been sent on the very same day and the first "late" one occurred in March of 2007. In April (the following month), they credited me the "late" payment, plus that month's - proving that they received a payment on time even after they dropped one. If that had been the only instance, I certainly could have accepted that it had been lost in the mail or whatever. However, in June of 2007, they began regularly receiving payments late. I really want to give you the kicker to this story, but I'm sure one of those assholes will be reading this and I don't want to tell them how to change their records to further obscure the truth.

Charter Communications has a long-standing record, going back several years, of this kind of behavior, yet no one has done anything about it. If anyone reading this has a similar story to share, please comment - be as lengthy as you feel necessary - and I promise to try and make it worth our while. In particular, if you have proof - in the way of bills, canceled checks, blog posts, e-mails, and similar documents - I beseech you to please leave a message!

© C Harris Lynn, 2008